Rules of transparency and customer protection of financial services:

If you wish to file a complaint or claim, please note that you must follow these steps:

First-head to our offices. Our staff will try to help you solve your problem.

Second-if you understand that your problem has not been conveniently, you can write to our customer service:

Owner: José Manuel Asteinza Vicario

Rodríguez Arias N º 15 – 4th floor. 48008 BILBAO
Tel.: + 34 944 152 661
Fax: + 34 944 163 286

Within two months of the filing date, the owner of this service will assist you and resolve your complaint or claim.

Third-in case of non-conformity with the result of the pronouncement of our service, or if two months have elapsed since you filed your complaint or claim, we have not resolved your request, you can contact:

Directorate-General of Insurance and pension funds
Commissioner for the defence of the insured and the sharer of pension plans
Paseo de la Castellana, 44-28046-MADRID